PRIVACY POLICY

LORMUR LLC operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LORMUR LLC is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and to secure our services.
Communicating with You. We use your personal information to provide you with customer support, respond to you, and maintain our relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

With Shopify, vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertising.
When you direct or consent to our disclosure of certain information to third parties.
With our affiliates or within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to protect our rights and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Shopify may also use your information to support enhanced features across merchants.
To learn more about Shopify’s privacy practices, visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to external sites. We are not responsible for their privacy or security practices. You should review their policies before interacting with them.

Children’s Data

The Services are not intended for children under the age of majority. We do not knowingly collect their personal information.

Security and Retention of Your Information

No security system is perfect. You are responsible for using secure channels when sharing sensitive information.
We retain personal information as needed to operate the Services, fulfill obligations, resolve disputes, or enforce policies.

Your Rights and Choices

Depending on where you live, you may have rights such as:

Right to Access / Know
Right to Delete
Right to Correct
Right of Portability
Right to Opt Out of Sale or Sharing for Targeted Advertising
Managing communication preferences

You may exercise these rights using the contact details below.

Shopify-related privacy rights can be exercised through:
https://privacy.shopify.com/en

We may require identity verification before processing requests.

Complaints

If you have complaints, you may contact us using the details below or escalate to your local data protection authority.

International Transfers

We may transfer your personal information internationally.
When moving data from the EEA or UK, we rely on recognized mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post the revised version and update the “Last updated” date.

Contact

Phone: +1 (475) 291-5091
Email: support@pixiseeds.com

Company Information:
LORMUR LLC
1207 Delaware Ave #154
Wilmington, DE 19806
United States

Support Hours:
Monday to Friday: 09:30 AM to 5:00 PM